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Cancellation and Refund Policy

We at Grabbzo appreciate you for choosing our platform for placing orders at the restaurants. However, it does feel disappointing when an order is cancelled by you or the restaurant due to unavoidable circumstances. We feel immense pleasure and joy in serving you and providing you with a great experience and sincerely hope that the cancellations are avoided by you unless it is beyond your control. However, under circumstances where there is cancellation of the order, herein below are the cancellation and refund policies:

Customer Cancellations

  • Customer Cancellations: Orders can be cancelled within 5 (Five) minutes of placing the order. However, on cancellation of an order on your part, no refund requests would be entertained.

  • Refund Policy: On cancellation of an order on your part, no refund requests would be entertained.

  • On cancellation of an order on part of the restaurant, the refund amount shall be transferred into the account of the consumer from where the payment was received within 7-8 business days.

  • On receipt of a complaint from your end against the restaurant, you agree to participate in the enquiry process. If found entitled for a refund after a detailed enquiry on the complaint, the refund amount shall be transferred into your account from where the payment was received within 7-8 business days of closure of the complaint.

Restaurant Cancellations

  • Restaurant Cancellations: Orders can be cancelled within 5 (Five) minutes of placing the order only due to non-availability of the ordered items.

  • Refund Policy: On cancellation of an order on your part, no refund is to be granted to the customer.

  • On cancellation of an order on part of the restaurant, full refund shall be granted to the customer. The refund process shall be completed within 7-8 business days into the account of the customer from where the payment was received.

  • On receipt of a complaint from the customer end against the restaurant, the restaurant agrees to participate in the enquiry process. If found entitled for a refund after detailed enquiry on the complaint, the restaurant is liable to refund the amount and the said amount shall be transferred into the account of the customer from where the payment was received within 7-8 business days of closure of the complaint.

  • The restaurant shall initiate a complete refund in favour of the customer if there is a delay of 10 minutes or more beyond the estimated delivery time in delivery of the order towards the consumer, and the refund process shall be completed within 7-8 business days.

Please feel free to reach us at:support@grabbzo.comfor any further assistance or feedback.